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GALE Databases - FAQs
The FAQ feature is designed to help you find answers to some of the commonly asked questions about access to our databases. For help in using the databases, please visit the help section on the databases web site. If you need any further assistance please Contact Us
  1. Can I access Gale online databases through a proxy server/firewall?

    Yes. You must be able to access the infotrac.galegroup.com and galenet.galegroup.com domains. Your proxy server/firewall must also be configured to accept cookies and Java must be enabled.

  2. Which web browsers are compatible with Gale products?

    • Internet Explorer 5.x or greater
    • Netscape 4.78 or greater are supported web browsers for Gale online products.

    Note: You must be able to accept cookies and Java must be enabled.

    WebTV is not supported.

    The AOL browser is not supported. However, the AOL connection is supported. You must use a supported browser to use Gale online products.

  3. Do I need to have cookies enabled, in order to use Gale online databases?

    Yes. Cookies must be enabled on your web browser to use our online databases.

  4. Why doesn't Gale support the AOL Browser?

    You can use AOL to get a connection to the web. However, you must use one of the browsers listed above. The internal AOL browser is based on a subset of the IE code and is not current with most standard browsers.

  5. Why doesn't Gale support the Netscape 6 Browser?

    The Netscape 6 browser has a number of non-standard features that make it perform badly with some products.

  6. Why do I get the error: The page cannot be displayed?

    This error message often results from an invalid, or improper URL. also by clicking more than once on the "Proceed" button. Click only once on the "Proceed"


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