The FAQ feature is designed to help
you find answers to some of the commonly asked questions about access
to our databases. For help in using the databases, please visit the help
section on the databases web site. If you need any further assistance
please Contact
Us
Can I access Gale online databases through a proxy server/firewall?
Yes. You must be able to access the infotrac.galegroup.com
and galenet.galegroup.com domains. Your proxy server/firewall
must also be configured to accept cookies and Java must be
enabled.
Which web browsers are compatible with Gale products?
Internet Explorer 5.x or greater
Netscape 4.78 or greater are supported web browsers
for Gale online products.
Note: You must be able to accept cookies and Java must
be enabled.
WebTV is not supported.
The AOL browser is not supported. However, the AOL
connection is supported. You must use a supported browser
to use Gale online products.
Do I need to have cookies enabled, in order to use Gale
online databases?
Yes. Cookies must be enabled on your web browser to use
our online databases.
Why doesn't Gale support the AOL Browser?
You can use AOL to get a connection to the web. However,
you must use one of the browsers listed above. The internal
AOL browser is based on a subset of the IE code and is not
current with most standard browsers.
Why doesn't Gale support the Netscape 6 Browser?
The Netscape 6 browser has a number of non-standard features
that make it perform badly with some products.
Why do I get the error: The page cannot be displayed?
This error message often results from an invalid, or
improper URL. also by clicking more than once on the "Proceed"
button. Click only once on the "Proceed"
Prince
George's County Memorial Library System
Administrative Offices : 6532 Adelphi Road, Hyattsville, MD 20782-2098.
Tel:301-699-3500 TTY:301-808-2061