Customers are able to select their preferred method of notification: email, phone or standard mail.
Depending on which option customers select, PGCMLS will attempt the following courtesy notifications:
Almost due (2-3 days before due date) = email only
Hold pick-up = email or phone
1st Overdue (14 days past due) = email, phone or standard mail
2nd Overdue (30 days past due) = email, phone or standard mail
Collection Warning (account balance $25 or more) = standard mail only
If selecting email contact, please be sure to set your email account to accept mail from librarynotices@pgcmls.info and polaris@pgcmls.info in order to receive our notifications. You may also, if you wish, opt to receive additional text notifications.
NOTE: All notifications are courtesy contacts and their receipt is not guaranteed. Customers are strongly encouraged to retain their checkout and renewal receipts to confirm dates due.