I have tried but I am not able to access my account online. What am I doing wrong?

October 5, 2021

Home » Frequently Asked Questions » I have tried but I am not able to access my account online. What am I doing wrong?

The information you key in must exactly match the information in our computer record.

  • Type in your complete library card number with no spaces (number is on your card under the barcode).
  • Type in your password. (Initially your password will be set to the last four digits of the primary telephone number listed on the account when you applied for your card. )

Once you have logged in you may, if you wish, change your password to one of your choosing.  Please note; updating your phone number in our system will not update your password.

If you have forgotten your password or do not remember your original  phone number, please contact your local branch library and they can reset your password to the last four digits of the primary phone number currently on file.  They can also verify that the library has your current phone number and that you aren’t using an expired or renumbered card.