Pay Fines and Fees Online

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Can I choose to pay only part of a fine?

If you have multiple fines and/or fees on your account, you can choose to select specific charges rather than the entire sum, however you must pay the entire amount of any single fine or fee.

Can I pay by credit card in the branch, or only from home?

You can pay online through any computer with an internet connection and a browser. It can be done at home, at work, or at the library. You can also pay by credit card in all the branches — either at the Express Check Out station or the Check Out desk.

Can I pay my fines and fees online?

Yes. We accept Visa and Mastercard payments submitted through our website (Login to My Account). Debit cards with Visa or Mastercard logos that can process the payment as a charge are accepted as well.

Does the Library save my credit card information?

No. The Library does not retain credit card information. In order for us to access online payment details to answer questions or resolve disputes, it will be necessary to provide the transaction ID number.

How do I pay online?

It’s very easy:

  1. Log into your account.
  2. Click the Fines & Fees button.
  3. Select the fines or fees you wish to pay.
  4. Click “Pay Fines Now”.

How soon after payment is my fine or fee removed?

The transaction is instantaneous with your Library account and will post to credit cardholder accounts within two business days.

How will my credit card statements reflect online payments for fees and fines?

Charges and credits will be identified on credit card statements as originating with PGCMLS. Specific information about the materials involved, such as the title of a book or audio device, will not appear.

If I have a problem with a credit card payment, who do I call in the Library?

The Library is responsible for all transaction activity including online payments and credits, assessment and reduction of fines and fees, direct customer service, dispute resolution and all corresponding terms and conditions. If your problem specifically relates to credit card payment, either call the Prince George’s County Memorial Library System Office of Finance & Budget at (301) 699-3500 (M-F, 9am to 5pm) or submit this email form. Branch staff will not be able to resolve credit card problems.

Is my online transaction secure?

The Library is using an SSL (Secure Socket Layer) certificate for all online transactions. This is a method of encryption which encodes data sent over the Internet and is designed to allow only the intended recipients to receive the information in a readable format. Most web browsers will show a small padlock image at the bottom of the screen to indicate you are using a secure site

The Library’s online payment system is managed by controls that conform to the Payment Card Industry (PCI) Data Security Standard. Credit card transactions are secured through a third-party vendor, PayFlowPro, which is the same company that hosts PayPal.

Is there a fee or additional cost to pay via credit card?


Is there a minimum transaction amount?


What about the privacy of my library account information?

View our Privacy Policy.

What if I need a refund?

Refunds for the replacement cost for lost materials that are paid for and then returned will be accepted for thirty days after payment.

All claims for refunds must be accompanied by this receipt. For amounts twenty five dollars (25) or over, a check will be mailed to the address we have on file. Credit card payments will be credited to your account within 3-5 business days. Cash payments below five (25) dollars will be refunded at the branch that conducted the original transaction.

Items that have been in a Billed status for one year or more may not be returned for refund.

Will I get a receipt?

After submitting a payment you have the option to print the confirmation statement.

Also, a receipt will be automatically sent to your email account if you have one listed on your PGCMLS account.

Will library staff be able to help me pay with a credit card?

The Prince George’s County Memorial Library System is strongly committed to protecting the confidentiality of both your personal information and your Library account information. Library staff will not enter your personal credit card information on any workstation. Staff will gladly help you navigate the website and show you where and how to make a credit card payment from any internet access point but they will not be able to conduct the transaction for you. Credit cards are accepted at the Express Check Out stations and at the branch Check Out desks.