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Black Heritage Timeline
Frequently Asked Questions
- An item I checked out was missing a disc or was damaged before I checked it out. What do I do?
- Are there any materials on which I cannot place holds?
- Can holds be placed on compact discs?
- Can I access my borrowing history?
- Can I change the location of my hold pickup online?
- Can I choose to pay only part of a fine?
- Can I get a replacement library card?
- Can I pay by credit card in the branch, or only from home?
- Can I pay my fines and fees online?
- Can I place holds on DVDs?
- Can I place holds online?
- Can I renew items if there are fines on my record?
- Can I renew items that are late?
- Can I renew videos and DVDs?
- Can I use a MPower card or a library card from another county or city at PGCMLS?
- Can you help me to access the Overdrive downloadable materials?
- Does the Library save my credit card information?
- For how long can I borrow a downloaded eBook, Audio Book, Magazine or Music Album/Song?
- How can I access Freegal music downloads?
- How can I avoid having overdue items?
- How can I be notified that my materials are due or that my materials are ready for pick up?
- How can I cancel a hold placed on an item?
- How can I download an eBook from Overdrive?
- How can I download an Overdrive Audiobook?
- How can I find out if my portable device is supported by Overdrive?
- How can I get an item that is not owned by PGCMLS?
- How can I pay for overdue fines and fees?
- How do I apply for a library card?
- How do I download eBooks, Audio Books, Magazines or Music?
- How do I get help to search the Collection?
- How do I get help to search the Collection?
- How do I pay online?
- How do I renew items?
- How do I request materials available at branches other than my local branch?
- How do I suggest that PGCMLS buy something which is not currently owned?
- How do I update my library card information?
- How long can I keep items?
- How long does it take to get my holds?
- How many eBooks, Audio Books, Magazines or Music Albums/Songs can I borrow at one time?
- How many items can I check out on my library card?
- How many songs can I download from Freegal Music Downloads?
- How many times can I renew an item?
- How much are overdue fines?
- How soon after payment is my fine or fee removed?
- How will I be informed when my hold comes in?
- How will I know when my renewed items are due?
- How will my credit card statements reflect online payments for fees and fines?
- I am a child. Can I borrow videos?
- I am going on vacation. Can I inactivate my holds?
- I don’t live in Prince George’s County. Can I get a library card?
- I have a very small fine. Do I have to pay it immediately?
- I have an overdue item. Can I still checkout?
- I have tried but I am not able to access my account online. What am I doing wrong?
- I lost a disc from an audio book set. What do I do?
- I lost an item. Can I buy a replacement in lieu of paying the replacement cost?
- I lost my library card. What do I do?
- I owe money. Can I still checkout?
- I returned an item, but it is still on my account. What should I do?
- If I have a problem with a credit card payment, who do I call in the Library?
- If I place a hold on an item that shows “on shelf,” will it go immediately to my pick up point so that I can pick it up the next day?
- If PGCMLS does not have an item I need, what do I do next?
- Is my online transaction secure?
- Is there a fee for paying with a credit/debit card?
- Is there a fee or additional cost to pay via credit card?
- Is there a minimum transaction amount?
- My library card is about to expire, how do I renew it?
- My library card was stolen. What do I do?
- What about the privacy of my library account information?
- What if I need a refund?
- What is my Library PIN/Password?
- What is the charge to hold an item?
- When is an overdue item considered lost?
- Where can I return borrowed items?
- Which devices can I play the music on that I download from Freegal Music Downloads?
- Why are you changing Cash Procedures
- Why can’t I renew?
- Why do library cards expire?
- Why is it important to update my library card information?
- Will I be able to use the Library if I have a fine on my account?
- Will I get a receipt?
- Will library staff be able to help me pay with a credit card?
Library News
- Celebrate LGBTQ+ Pride Month with PGCMLS
- Civil Rights Leader Dolores Huerta To Headline 2021 PGCMLS Hispanic Heritage Month Celebration
- Clínicas de vacunación de COVID-19 en la Biblioteca de Prince George
- Commemorate Native American and Indigenous Heritage Month this November at PGCMLS
- County Library to Offer Free COVID-19 Self-Test Kits
- Honorée Fanonne Jeffers, the September Featured Author of Oprah’s Book Club, in Conversation
- La Biblioteca lanza la iniciativa “Inmigrante Orgulloso”
- Library Celebrates Inventors and Innovators for Black History Month
- Library Launches “Immigrant Proud” Initiative
- Library Offers Limited Branch Services at 6 Locations Beginning April 28
- Library Receives National Innovation Award for Transformative Impact on Community
- October at PGCMLS: Civil Rights Leader Dolores Huerta, One Maryland One Book, Hatchlings: In the Nest, Teentober, Maryland STEM Festival, and Bibliobop
- PGCMLS and The SPACE Collaborate to Connect the Community with Resources
- PGCMLS Announces Teentober P.A.D. Initiative to Support Women Coping with Domestic Violence
- PGCMLS Back to School 2021
- PGCMLS Celebrates National Poetry Month and Love Your Library Month This April
- PGCMLS Commemorates Juneteenth 2021 with Clint Smith’s National Book Launch
- PGCMLS Launches COVID-19 Vaccine Hunter Hotline with Support from the PGCMLS Foundation and Capital One Foundation
- PGCMLS Phase 3 – Full Browsing Starts June 14
- PGCMLS Receives $2.52 Million in Major Gifts from the Pull Up Fund
- PGCMLS’ Nicholas A. Brown Named Marketer of the Year by Library Journal
- Prince George’s County Coalition Launches “Freedom Stories” Two-Year Initiative to Examine the Local and National Legacy of Slavery
- Prince George’s County Memorial Library to Host COVID-19 Vaccine Clinics
- Prince George’s County, Maryland Organizations Launch Event Series with Alabama-Based NewSouth Books
- Summer Kickoff with Nationals Second Baseman Josh Harrison & Outdoor Events at 18 PGCMLS Locations
- Surratts-Clinton Branch Library Pop-up Location Opens November 16
- Teresa Miller of PGCMLS Receives 2021 Emerging Leader Award from the Maryland Library Association
- The Library Celebrates Asian Pacific American Heritage Month & Virtual Events This May
- Washington Nationals and PGCMLS Launch Josh Bell’s Book Club This May
- Washington Nationals and PGCMLS Team Up for Summer @ Your Library “Tails & Tales” Fun in 2021
Locations and Hours
Online Resources
- ABC-CLIO
- ABCmouse (Library Access)
- ABCmouse at Home (Remote Access)
- African American Experience: The American Mosaic (ABC-CLIO)
- African American Heritage (ProQuest)
- AHFS Consumer Medication Information (EBSCO)
- America’s Obituaries & Death Notices (NewsBank)
- American History (ABC-CLIO)
- American Indian Experience: The American Mosaic (ABC-CLIO)
- American Physical Society (APS) Journals
- Ancestry (ProQuest)
- ArtistWorks (Libby)
- Beanstack
- Books & Authors (GALE)
- Brainfuse HelpNow
- Brainfuse JobNow
- Brainfuse VetNow
- Business Source Complete (EBSCO)
- ChiltonLibrary (GALE)
- ComicsPlus
- Creativebug
- Daily Life through History (ABC-CLIO)
- Dictionary of American Family Names (Oxford Reference eBooks)
- eBook Central (ProQuest)
- EBSCOhost Portal
- Encyclopedia Britannica Image Quest
- Encyclopedia Britannica Library Edition
- Flipster (EBSCO)
- Foundation Directory Online Essential
- Freegal Music Downloads (Library Ideas, LLC)
- Full Text Finder (EBSCO)
- Gale Academic OneFile Select
- Gale Ebooks
- Gale General OneFile
- Gale in Context: Biography
- Gale in Context: Elementary
- Gale In Context: High School
- Gale In Context: Middle School
- Gale in Context: Opposing Viewpoints
- Gale Legal Forms
- Gale OneFile: Educator’s Reference Complete
- Gale OneFile: High School Edition
- Gale OneFile: News
- Great Courses (Libby)
- Health Source: Consumer Edition (EBSCO)
- Health Source: Nursing/Academic Edition (EBSCO)
- HeritageQuest Online (ProQuest)
- Hobbies and Crafts Reference Center (EBSCO)
- Hoopla
- IndieFlix (Libby)
- Issues: Understanding Controversy and Society (ABC-CLIO)
- Kanopy
- Latino American Experience: The American Mosaic (ABC-CLIO)
- Learning Express Library
- LinkedIn Learning (Formerly Lynda.com)
- MakeMake (Lectorum)
- Mango Languages
- Maryland Deaf Culture Digital Library
- MasterFILE Premier (EBSCO)
- Mergent Archives
- New York Times (remote access)
- NextReads
- Novelist K-8 Plus (EBSCO)
- Novelist Plus (EBSCO)
- OverDrive
- Oxford Essential Quotations (Oxford Reference eBooks)
- PebbleGo
- Qello (Libby)
- Reference Solutions
- Science Reference Center (EBSCO)
- The Wall Street Journal 1984 – Present (ProQuest)
- Transparent Language Online
- Value Line Investment
- Washington Consumers’ Checkbook
- Washington Post (remote access)
- Washington Post, 1877 – 2004 (ProQuest)
- World Geography: Understanding a Changing World (ABC-CLIO)
- World History: Ancient and Medieval Eras (ABC-CLIO)
- World History: The Modern Era (ABC-CLIO)